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Everything you need to know about Employee Engagement and Retention

Employee Engagement and Retention is a crucial challenge, especially in industries that have high turnover rates such as hospitality.

Employees continue to take advantage of the various jobs board within the market that offer different opportunities that may be enticing which is both a threat and an opportunity for existing employers to retain staff, see what’s working and do more.

Our editorial will detail some insightful strategies to keep your hospitality heroes motivated, as they are the heart of the business.


The 10 Most Important Employee Engagement and Retention Tips


Recognise and Reward Excellence


A company’s best spokespeople are their employees and when they feel valued it will show, especially when interacting with guests.

Just like guests crave recognition for their loyalty, employees seek acknowledgement for their hard work and that’s a normal human trait.

Regularly acknowledging employees’ efforts through things like small rewards, can go a long way in boosting their morale.

We’d argue that it’s better time invested ensuring staff are happy before customers!


Create a Positive Work Environment


A positive work environment is a cornerstone of employee retention.

Encourage open communication, respect diverse opinions, and foster a sense of belonging.

Organise team-building activities and staff outings to promote camaraderie. When employees enjoy the atmosphere they work in, they are more likely to stick around.


Embrace Modern Technology


The modern hospitality landscape is heavily influenced by technology.

Training your staff on cutting-edge tools like Point of Sale (POS) systems can greatly enhance their skills and job satisfaction.

POS systems streamline transactions, order processing, and inventory management, which buys time so staff are better equipped to serve customers.



Offer Professional Growth Opportunities


The hospitality industry offers various opportunities for professional growth and Encouraging employees to participate in training programs shows you have good intent for their development.

When staff members see a clear path for advancement within the company, they are motivated to stay and grow with you.


Provide Competitive Compensation and Benefits


In a competitive industry, offering attractive compensation packages and benefits is essential and we mean essential!

Research market rates to ensure your pay scale is competitive. Consider perks like health insurance, meal allowances, and flexible work arrangements to sweeten the deal, in other words find out what they care about and give it to them.


Recognise Individual Talents


One of the best strategies for employee Engagement and Retention highlighting is for companies to highlight the individual talents of team members. 

When employees feel that their skills are valued, they are more engaged and invested in their roles.


Encourage Work-Life Balance


Long hours and demanding shifts can take a toll on employees’ well-being. Encourage a healthy work-life balance by implementing reasonable scheduling practices and providing adequate time off. When employees feel they can achieve a balance between their professional and personal lives, they are more likely to stay committed.


Seek and Act on Feedback


Regularly seek feedback from your employees regarding their work experiences. Constructive criticism and suggestions can provide valuable insights into areas that need improvement.

Acting on feedback shows employees that their opinions matter and that you’re actually listening.

Think about all the companies that disagree feedback of their staff, when you actually listen and action feedback It speaks volumes and employees are more likely to stay.


Promote Employee Empowerment


Empower your employees to take ownership of their roles and make decisions that benefit both the guests and the establishment. Creating a culture of accountability and leadership creates each one to teach one environment.

When employees have a sense of autonomy and responsibility, they are more engaged and invested in their work.


Lead by Example


Effective leadership sets the tone for employee retention. Managers and supervisors should lead by example, demonstrating qualities like integrity, empathy, and dedication. A positive leadership style creates a ripple effect, fostering a culture of excellence throughout the organisation.


Final Words


Employee Engagement and Retention in any industry is hard, hospitality requires a multifaceted approach that combines recognition, professional growth, and competitive compensation.

By implementing these strategies, you’re not only nurturing your hospitality heroes but also creating an environment where they thrive, leading to increased guest satisfaction and business success. After all, in the world of hospitality, a happy staff is the key to creating unforgettable guest experiences.


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Power EPOS Systems

Power EPOS is a market leader in supplying POS and Back Office technology to Hospitality companies, both direct and working with a number of accredited partners. Talk to us about your current suppliers and we will be honest about how we can improve on or complement what they do for you.

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